Our Commitment to Privacy
At YOYOGI, we take your privacy seriously. We are committed to handling your personal data responsibly, transparently, and in compliance with all applicable data protection laws.
This Privacy & Cookie Policy explains how we collect, use, and store your personal information, as well as your rights regarding that information.
If you have any questions about this policy or wish to exercise your data protection rights, please contact us at sales@yoyogi.co.uk
What Personal Data We Collect
The personal information we collect may include your name, place of work, and contact details such as your address, telephone number, and email address.
We obtain this information directly from you when you:
- Contact us by phone, email, or post
- Request information about our products or services
- Enter into a contract with us
- Set up an account or register on our website
- Subscribe to newsletters or updates
- Complete customer feedback or satisfaction surveys
We may also automatically collect certain information when you visit our website, including:
- Details about your visit (traffic data, location data, weblogs, etc.)
How We Use Your Personal Data
We use your personal data for legitimate business purposes, which may include:
- Supplying products and services to you
- Managing contracts and customer accounts
- Communicating about our products, services, and offers
- Processing invoices and payments
- Sending newsletters, promotions, and relevant updates (where you’ve opted in)
- Handling complaints, queries, and disputes
- Analysing marketing performance and improving our website or services
- Requesting customer feedback to enhance your experience
You may object to the processing of your data for legitimate interests at any time — see the ‘Your Rights’ section below.
You can also update your preferences or unsubscribe from marketing communications at any time using the links provided in our emails.
Sharing Your Personal Data
Access to your personal data is restricted to employees and third parties who have a legitimate business need to process it. We may share your information with trusted third parties such as:
- Associate consultants or trainers providing services on our behalf
- Trading partners assisting with quotations or product delivery
- IT and CRM service providers supporting our systems
Additionally third-party partners may collect data through your interaction with our digital platforms for analytics, personalisation, and advertising purposes.
All third parties operate under strict confidentiality agreements and are required to implement appropriate technical and organisational measures to safeguard your data.
Data Storage & Security
We take data security seriously. Your information is stored securely on our servers and accessed only by authorised personnel in the course of their duties.
While we take all reasonable measures to protect your data, no internet transmission is completely secure. Any data you send is at your own risk. Once received, we apply robust security procedures to prevent unauthorised access or disclosure.
Data Retention
Where a legitimate business interest exists, we may retain your personal data for ongoing communication regarding our products and services. You may change your communication preferences or unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly at sales@yoyogi.co.uk
Your Rights
We use your personal data for legitimate business purposes, which may include:
You have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you
- Correction – Request corrections to inaccurate or incomplete data
- Erasure – Ask us to delete your data where it is no longer necessary
- Restriction – Ask us to stop processing your data in certain situations
- Objection – Object to data processing based on legitimate interests
If yo
